Customer FAQs


Q: How does on-demand delivery work?

A: Once you sign-up, simply place your order online or via the h2go app and we will deliver your water within 24 hours.


Q: What kind of water do I get?

A: We believe in the purified water. It is the best option for our hydration needs. We purified our water through the best Reverse Osmosis system on the market to assure the quality of our product.


Q: Why should I drink purified bottled water?

A: Have you ever thought about how far the water travels through the underground pipeline from the source to your house?  And how often does the city service or clean those pipelines?  With purified bottled water, we make sure the impurities are removed and everyone is hydrated with crispy, refreshing and clean water.  Many of our current customers compliment that it simply tastes better.  


Q: What kind of bottle do you use? Is it BPA free?
A: We use BPA free bottles only and nothing less.


Q: Do you offer delivery in my area?

A: We are constantly adding new delivery locations. Please visit and enter your address to see if we deliver in your area. If you would like to be notified when we reach your area, please send an email to


Q: Will I be reminded of my purified water delivery service?

A: H2go provides an automated water delivery app for all residential and commercial customers. After placing your order, you will get a notification when your driver accepts, on route and completes your order. It is part of our ongoing efforts to offer customers a distinctive service.  


For recurring orders, you will receive an email the day before your delivery.


Q: Is there a Contract?

A: There is no contract. You will only pay when you place an order.


Q: What is the setup cost?

A: There is no setup cost.


Q: How much does it cost?

A: We believe in transparency. You will see your total cost and breakdown before you submit and place your order.


Q: What is a life-time bottle deposit?

A: "LifeTime Bottle Deposit" has No Cash Value. The returned bottle(s) credit will stay within your account forever and can only be used for future LifeTime Bottle Deposits.


Q: Do you offer dispensers/coolers?

A: Unfortunately, we do not offer any dispenser at this time.


Q: What size water bottle do you offer?

A: We offer 5 gallon water bottles.


Q: How much water do I need?

A: Generally, a household of 4 people will drink about 3 to 4 five-gallon bottles per month.


Q: What is "special instruction"?

A: For a smooth delivery experience, driver would appreciated if you can share anything that will help them find you:  The instruction should be as detail as possible such as "gate codes", "building #", "empty bottles locations" and etc. 


Q: Have additional question? Contact Us

A: You can contact us via the website or app. Or email us at